Privacy Policy — How c7777 Collects, Uses, and Protects Your Personal Data

This Privacy Policy ("Policy") is issued by c7777 ("the Platform", "we", "us", "our") and applies to all individuals who visit, register on, or interact with the c7777 website at https://c7777.bar ("you", "your", "the user", "the player"). This Policy describes the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the security measures we apply to protect it, the length of time we retain it, and the rights available to you in relation to your personal data.

c7777 is committed to handling personal data responsibly and transparently. We collect only the data that is necessary for us to deliver a safe, secure, and enjoyable online casino and sports betting experience to players in Bangladesh and other permitted territories. We do not collect personal data beyond what is described in this Policy, and we do not sell or rent your personal data to third parties for marketing purposes.

By registering an account on c7777 or by continuing to use our platform after this Policy has been made available to you, you acknowledge that you have read and understood its contents. If you do not agree with any part of this Policy, you should discontinue use of the platform and may request account closure by contacting our support team.

This Policy should be read together with c7777's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the platform.

c7777 collects the following categories of personal data in connection with your use of the platform:

We do not intentionally collect sensitive personal data beyond what is strictly required for identity verification and responsible gaming compliance (e.g., age verification). Where any sensitive data is collected as part of the KYC process, it is handled with the highest standard of care and is retained only for the period required by applicable guidance.

c7777 collects personal data through the following means:

• Direct interactions: Data you provide voluntarily when registering an account, completing identity verification, making a deposit or withdrawal, contacting our support team, or updating your account profile.
• Automated technologies: Technical and usage data collected automatically each time you access the platform, via server logs, session tracking, and cookies (see Section 7).
• Third-party payment processors: Transaction confirmation data received from payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) when you initiate a deposit or withdrawal. Full payment credentials are not stored by c7777 directly — they are handled by the payment provider's secure systems.
• Identity verification partners: Where c7777 uses a third-party KYC or identity verification service to validate the documents you submit, that service may provide us with a verification outcome and associated data.
• Fraud prevention services: Technical indicators and risk signals shared by fraud detection partners to assist in protecting the integrity of the platform and the security of all players.

c7777 uses the personal data it collects for the following specific purposes:

• Account management: Creating, maintaining, and administering your c7777 player account, including authentication and password reset functionality.
• Identity and age verification: Confirming that you meet the minimum age requirement of 21 years and that your identity matches the details provided at registration, in accordance with our responsible gaming obligations.
• Processing transactions: Facilitating deposits and withdrawals via your chosen payment method, reconciling transactions, and maintaining accurate financial records.
• Platform delivery: Providing access to casino games, live dealer tables, sports betting markets, and all other features of the c7777 platform.
• Customer support: Responding to your enquiries, complaints, and support requests via live chat, email, or WhatsApp.
• Responsible gaming: Monitoring gaming behaviour to identify potential signs of problem gambling, enforcing self-exclusion periods, and applying deposit or session limits you have set.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct outlined in the Terms & Conditions.
• Legal and regulatory compliance: Retaining records as required by applicable anti-money-laundering (AML) guidance and responding to lawful requests from competent authorities.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform news via email or SMS — but only where you have opted in to receive such communications. You may opt out at any time.
• Platform improvement: Analysing usage patterns and technical data in aggregate to improve the performance, functionality, and user experience of the platform.

c7777 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing required to perform the contract between you and c7777 — i.e., to operate your account, process transactions, and deliver the gaming services you have requested.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money-laundering (AML) obligations, age verification mandates, and responses to lawful authority requests.
• Legitimate interests: Processing undertaken for c7777's legitimate business interests, such as fraud prevention, platform security, abuse detection, and aggregate analytics for product improvement — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications. Where consent is the legal basis, you retain the right to withdraw it at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

c7777 does not sell, lease, or rent your personal data to third parties for commercial marketing purposes. We may, however, share your personal data with the following categories of recipients, strictly to the extent necessary for the stated purpose:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard): To process deposit and withdrawal transactions. These providers operate under their own privacy frameworks and are responsible for the data they receive in the course of payment processing.
• Identity verification and KYC providers: To verify your identity and age as required by our responsible gaming and anti-fraud obligations.
• Fraud prevention and AML screening services: To check transactions and account activity against fraud risk indicators and sanctions screening databases.
• Game studio and software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others): Limited technical data (such as a session token or anonymised player ID) may be shared with game providers to enable game launch and session management. These providers do not receive your full identity or financial data.
• IT infrastructure and hosting providers: Third-party cloud hosting and infrastructure services used to operate the c7777 platform, subject to data processing agreements.
• Legal and regulatory authorities: Where c7777 is required by law, court order, or lawful authority request to disclose personal data — for example, in connection with an AML investigation or a law enforcement request made in accordance with applicable legal procedures.

All third parties with whom c7777 shares personal data are required to handle that data in a manner consistent with applicable data protection standards and are not permitted to use it for any purpose beyond the specific function for which it was shared.

c7777 uses cookies and similar tracking technologies (including local storage and session identifiers) on the platform. Cookies are small data files placed on your device that allow the platform to recognise your browser, maintain your session state, and remember certain preferences. The following categories of cookies are used:

Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform. You may manage or disable functional and analytics cookies through your browser settings; however, doing so may affect certain features of the c7777 platform. c7777 does not use third-party advertising cookies or retargeting pixels.

c7777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal obligations, whichever is the longer period. The following general retention periods apply:

• Active account data (identity, contact, financial): Retained for the duration of the account relationship and for a minimum of 5 years following account closure, in accordance with standard AML record-keeping guidance.
• KYC verification documents (NID scans, passport copies, selfies): Retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later.
• Transaction records (deposit and withdrawal history): Retained for a minimum of 5 years from the date of each transaction.
• Gaming and betting history: Retained for the duration of the account relationship plus 2 years following closure, for responsible gaming monitoring and dispute resolution purposes.
• Support and communications records: Retained for 3 years from the date of the last interaction, or longer if the communication relates to an unresolved dispute or legal matter.
• Marketing consent records: Retained for the duration of the account relationship or until consent is withdrawn, plus an additional period of 1 year to demonstrate compliance.
• Technical / log data: Typically retained for 12 months from collection, unless required for longer in connection with a security investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with c7777's internal data lifecycle procedures. Anonymised aggregate data may be retained indefinitely for statistical and product development purposes.

c7777 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:

• SSL/TLS encryption: All data transmitted between your browser or device and the c7777 platform is encrypted using industry-standard SSL/TLS protocols. You can verify this via the padlock indicator in your browser's address bar.
• Encryption at rest: Sensitive personal data stored on c7777's servers — including identity verification documents and financial data — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access controls: Access to personal data within c7777 is restricted on a strict need-to-know basis. Staff and contractors with access to player data are subject to confidentiality obligations and regular security training.
• Two-factor authentication (2FA): Internal staff accounts with access to player data systems are protected by multi-factor authentication.
• Penetration testing and security audits: c7777 conducts periodic security assessments to identify and remediate vulnerabilities in the platform's infrastructure.
• Incident response: c7777 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to players, affected individuals will be notified without undue delay.

As a c7777 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 5 business days and endeavour to respond in full within 30 days.

Please note that certain rights may be subject to limitations. For example, c7777 may be unable to delete data that it is legally required to retain under AML or financial record-keeping obligations. Where a right cannot be fully exercised, c7777 will explain the reason in its response to your request.

The c7777 platform is strictly restricted to individuals aged 21 years and above. c7777 does not knowingly collect or process personal data from persons under the age of 21. If c7777 becomes aware that personal data has been collected from an individual below the minimum age, that data will be deleted promptly and the associated account will be permanently closed.

If you are a parent or guardian and believe that a person under 21 in your care has registered or attempted to register an account on c7777, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

The c7777 platform may contain references to third-party payment providers and game studio partners. While these third parties are carefully selected partners, c7777 is not responsible for the privacy practices or data handling of any external organisation. Each third party operates under its own privacy policy, and you are encouraged to review those policies before providing personal data directly to any third-party service.

c7777 does not embed third-party advertising networks, social media tracking pixels, or affiliate retargeting scripts on its platform pages. Our analytics activities are limited to first-party data collection for internal platform improvement purposes only.

c7777 reserves the right to update or amend this Privacy Policy at any time. Material changes to this Policy will be communicated to registered players via email notification to the address on file and/or via a notice displayed on the platform. The revised Policy will take effect on the date stated in the update notification.

We encourage you to review this Policy periodically so that you remain informed about how c7777 collects and uses your personal data. Your continued use of the c7777 platform following any amendment constitutes your acknowledgement of the revised Policy. If you do not accept any changes, you may request account closure in accordance with the Terms & Conditions.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the personal data c7777 holds about you, please contact our support team using the following details. All privacy-related correspondence must be submitted in English.

• Email: [email protected] (response within 6 hours)
• Live Chat: Available 24/7 via the c7777 platform
• WhatsApp: +880 1700 000000
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

For formal data subject access requests or erasure requests, please email [email protected] with the subject line "Data Privacy Request" and include your full name and the email address registered to your c7777 account so that we can verify your identity before processing the request. c7777 aims to acknowledge all privacy-related requests within 5 business days and to provide a substantive response within 30 calendar days.